RETURN & REFUND POLICY
We take the upmost care to package and post our products safely and securely.
If your order arrives with a faulty or damaged product we will provide a full refund, or send out a replacement product free of charge. Refund or replacement product will be provided within 14 days of receiving notification about your damaged or defective order.
We do not accept returns, exchanges or cancellations. But please contact us if you have any problems with your order.
Digital products cannot be refunded, only if there is a damaged or defective file sent.
Beans vary in shape and size and no two beans or couples are alike. We can not guarantee your bean will look exactly like those pictured as they are all unique products :)
There may be some discolouration in your product over time due to absorbing moisture this is due to the organic nature of the product. Beans will keep best in a dry cool place.
Contact me for custom orders where you can choose the clay colour and posture of the couple. I can also engrave initials on the bottom of individual beans.